Lab Support

APPLICATIONS & TECHNICAL SERVICE

Our highly-trained team of Application Specialists, Technical Service Managers, and Field Service Managers prepare you for success with all the GSD products and instruments. Beyond simply providing technical customer support over the phone, the Technical Service team works together to provide our customers with installation services, training services, hardware support, software and LIS support, and lab workflow analysis.

Each member of our team is thoroughly cross-trained on engineering principles and biochemical assay application work to provide our customers with comprehensive support at any time. We provide professional and personal support for each of our laboratories and their technicians.

NATIONWIDE TECH SUPPORT & SALES

Customers experience different government reimbursements and market pressures based on geographic region, but GSD’s sales and support teams understand these variances and provide the appropriate support and information to add value.

Our team of sales and technical support personnel are strategically located across the country to effectively support clients in every state. Laboratories will experience superior customer service any time of day or night.

SERVICE & SUPPORT BENEFITS

• Product Experts
• Fully-operational Evaluation in Your Lab
• On-site Training
• Single Point of Contact
• Ongoing Customer Support, 24 x 7